Please contact me on hello@kittyholmes.com should you need to return an item so I can provide you with all the instructions and then keep my eye out for your returned parcel.
Returned postage charges will only be refunded if the item is damaged or faulty. In this instance, please inform us within 24 hrs of delivery by email (hello@kittyholmes.com) to arrange return postage and a replacement to be sent.
Cushion Inserts
None of my covers come with inserts. I leave this up to you as there is so much variation and open to personal preference. Some people prefer feather filling, full pillows, thin pillows, organic cotton or other alternatives like wool cushion inserts so I will leave that choice up to you. However, you can purchase my personal favourites and what I use at home on my website here.
For more information on cushions inserts, you can refer to the visual below.
Shipping
I ship worldwide from London with shipping costs calculated at check out. I offer free worldwide shipping for all orders over £80. Please note that orders to countries outside the EU may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. I am unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs otherwise they will be returned to me! For more information, contact your local customs office.
Manufacturing
My cushions are made in a small factory in Bali. Indonesian employment laws are quite strict and the factory adheres to these. Religious responsibility is one of the highest priorities and staff are allowed regular days off to fulfill those. Staff are offered voluntary paid overtime - most of them wish to take it. They receive paid holidays on top of public holidays, plus a yearly bonus.

Instant home makeoever
No DIY required.
We specialise in beautiful, colourful and ethically made homewares that bring joy, happiness and comfort to wherever you live.


I'm Kate and I'm the founder of Kitty Holmes. I live in London with three kids, two cats, one husband and at least 20 cushions.
Small interior accents can completely change the room a way looks in a fast, affordable and low-commitment way. You don't have to repaint a wall, change your flooring or furniture to give your home a face lift. You can easily move cushions from room to room, house to house or even country to country so there is never an excuse for a dull room!